Beaniverse Policy

Store Policy

On this page, you’ll find all the important details regarding orders.

The store reserves the right to update these policies at any time without prior notice.

Store Working Days:

• The store operates throughout the week except for:

– The first days of official holidays (Eid, etc.)

• Any reference to “working days” in the following sections refers to the store’s working days.

Customer Support:

• Customer support is available on working days through the approved communication channels.

• The official communication channels are WhatsApp and Email.

Orders:

• Before payment, the customer must review all available communication methods.

• Please read the product description carefully before placing your order.

• Once the order is completed, modifications are not allowed, and cancellation is not possible once preparation has begun.

• All product details available to us are included in the product description. For any missing information or inquiries, please contact us via the available communication channels.

• Orders are considered confirmed only after payment and confirmation. For bank transfer payments, proof of payment must be provided.

• The customer must provide a complete and clear address including name, street, house number, district, and a nearby landmark. Missing details are considered an incomplete address.

Shipping:

• The store does not modify shipping addresses and submits them to the courier exactly as entered by the customer.

• Orders are handed over to the shipping company within 3 working days.

• Delivery will be made either to the customer’s address or the courier’s branch in the city, depending on availability.

• The estimated delivery time is approximate and may extend up to 15 working days after dispatch.

• The delivery time is calculated after the order is handed to the courier.

• Delays caused by missing or incorrect address information release the store from any responsibility.

• If the shipment is returned due to incomplete information, the customer will bear the return and re-shipping costs.

• The customer must contact the store within 3 working days to arrange for reshipment. Failure to do so may result in the store disposing of the shipment.

• The store reserves the right to change the shipping company if it benefits the order (e.g., to speed up delivery).

• After the order is shipped, the customer is responsible for tracking it with the courier.

• If the tracking number is not received, it is the customer’s responsibility to contact the store to obtain it.

• If the shipment is not received within the stated time, the customer must notify the store within 3 working days via official communication channels.

• Failure to contact the store within 3 working days waives the customer’s right to claim compensation.

• If the customer does not report an issue with the shipment within 3 working days, the store reserves the right to dispose of it.